About the Client

Network International — is the largest leading payment solutions provider in the Middle East and Africa (MEA) region.

• Has over 50% market share in the UAE, Jordan, Egypt, and South Africa.
  
• Provides a robust suite of payment for products and services — that are the cutting edge of technological development — to more than 65,000 merchant partners and 220 financial institutions across 50+ countries.

Main Goals

• Develop Self-Service for customers that use Network International payment solutions where users will be able to manage and control transactions and cash-flow, see all statistics data dashboards, contact support 24/7.
  
  
• Simplify the onboarding process for new customers.
  
  
• Reduce the involvement of the Sales Department and automatize interaction with Network International from the Merchants.
  
  
• Ensure flexibility and scalability for the interface that can be extended for additional functionality.
  
  
• Create a visual style that will follow a new Network International branding.
  
  

Results

The Main Goals of the project were covered:

• Developed a new onboarding flow that keeps the time of users and increases their satisfaction level. Also, updated onboarding increased the involvement of the Support and Sales Departments.
  
• Created Style guide with UI Kit library.
  
  
• Created clickable prototype for design validation.
  
• The Prototype tested and validated by end users.
  
• Provided clean and up-to-date UI layouts for Self-Service applications.
  
  
• All data in the application is scalable and users have access to Self-Service from all devices (mobile, tablet, desktop).
  
  
• Supporting the development team.
  
  
• And finally successful release :)